Winning big at agent138 only means something if you can actually cash out with ease. Our platform provides a transparent and fast withdrawal process that supports a wide range of popular payment methods in Malaysia.
One of the biggest concerns players have when joining an online gaming platform is withdrawals. Is the process complicated? Are there hidden conditions? How long does it take? At agent138, we understand these concerns — which is why we prioritise transparency and simplicity in every aspect of the withdrawal process.
Your winnings are entirely yours. We place no unreasonable barriers or unnecessarily complex conditions. As long as you meet the wagering requirements clearly stated in the promotion you joined, your withdrawal request will be processed promptly and funds will reach your bank account or digital wallet in no time.
The agent138 finance team operates around the clock to ensure every withdrawal request is processed correctly and on time. Should you have any issues or enquiries regarding your withdrawal, our customer support team is ready to assist via live chat 24 hours a day.
Agent138 supports a wide range of popular withdrawal methods in Malaysia to ensure your winnings reach you quickly and conveniently.
Supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and AmBank. Funds go directly to your current or savings account.
5–15 MinutesReceive your winnings directly to your Touch 'n Go wallet. Ideal for players who use TnG for everyday spending and prefer not to share their bank details.
3–10 MinutesWithdrawing to GrabPay lets you immediately use your winnings for GrabFood, GrabCar, or in-app purchases within Grab without any extra steps.
5–10 MinutesFor Boost users, withdrawals are processed quickly and funds can be used at thousands of Boost-accepting merchants across Malaysia.
5–10 MinutesWithdrawals to ShopeePay and MAE (Maybank) are also available for players who use e-commerce platforms or prefer the Maybank digital wallet.
10– 20 MinutesFor players who prefer digital assets, withdrawals via USDT (TRC20/ERC20) are available with higher limits and efficient processing.
15–30 Minutes
The withdrawal process at agent138 is designed to be as straightforward as possible. Follow the steps below and your funds will be processed promptly.
Open the agent138 website or app and log in using your username and password. Make sure you are using a secure device and a trusted internet connection.
After logging in, click the wallet icon or navigate to the "Finance" or "Wallet" section within your account. Select the "Withdrawal" option from the list provided.
Select your preferred withdrawal method — whether bank transfer, Touch 'n Go, GrabPay, Boost, or any other available option. Make sure the account details you enter are accurate and up to date.
Enter the amount you wish to withdraw. Make sure the amount meets the minimum limit (RM 50) and does not exceed the maximum daily limit set for your account tier.
Review your withdrawal details and click the "Confirm" button. You will receive an email or SMS notification once the withdrawal has been successfully processed. Funds will reach your account within the timeframe specified for your chosen method.
For the security of all parties, identity verification (KYC) is required before your first withdrawal is processed. This is a standard procedure done only once. Prepare a copy of your MyKad and proof of your bank account to complete the process quickly.
All limits and processing times listed below are general guidelines. Actual times may vary slightly depending on bank system load.
| Withdrawal Methods | Minimum | Maximum / Day | Processing Time | Fee |
|---|---|---|---|---|
| Bank Transfer | RM 50 | RM 50,000 | 5–15 Minutes | Free |
| Touch 'n Go | RM 50 | RM 10,000 | 3–10 Minutes | Free |
| GrabPay | RM 50 | RM 10,000 | 5–10 Minutes | Free |
| Boost | RM 50 | RM 10,000 | 5–10 Minutes | Free |
| ShopeePay / MAE | RM 50 | RM 5,000 | 10–20 Minutes | Free |
| USDT Crypto | USD 20 | No Limit | 15–30 Minutes | Free |
VIP members of agent138 enjoy higher daily withdrawal limits compared to standard accounts. The higher your VIP level, the greater the amount you can withdraw each day.
When it comes to money, security is non-negotiable. At agent138, every withdrawal transaction is protected with the same 256-bit SSL encryption used by leading banking institutions. This means all your financial data is transmitted through fully secured channels with zero risk of information leakage.
In addition to data encryption, agent138 uses a two-factor authentication (2FA) system for every withdrawal request. This means that even if someone obtains your account password, they still cannot make a withdrawal without the verification code sent to your registered mobile number. This extra security layer gives every player complete peace of mind.
The agent138 anti-fraud team also monitors all transactions in real time using an advanced artificial intelligence system. Any suspicious activity will be flagged and manually reviewed by our security team before the withdrawal is approved. While this may cause a slight delay in certain cases, it is a protective measure we take in the interest of all users.
To ensure a smooth, uninterrupted withdrawal process, we recommend registering your bank and digital wallet details when creating your account and completing KYC early. Players who have completed KYC typically experience significantly faster processing times compared to those who have not.
Make sure the bank account or digital wallet name you registered matches the name registered on your agent138 account. Withdrawals to accounts under another person's name will not be processed for security reasons.
Follow this quick guide to avoid any delays or issues when making a withdrawal at agent138.
Identity verification is a one-time requirement that must be completed before your first withdrawal. Prepare clear front and back photos of your MyKad along with your latest bank statement. Approval typically takes 1–2 hours during office hours.
If you have claimed any bonus or promotion, make sure the wagering requirements have been fully met before making a withdrawal. You can check your wagering status under the "Bonus" section in your account.
A small error in your bank account number or digital wallet phone number can result in funds being sent to the wrong destination. Double-check before confirming your withdrawal.
While the agent138 team processes withdrawals 24/7, bank transfers may experience slight delays on public holidays or weekends depending on the respective bank's processing schedule.
If speed is your priority, consider using Touch 'n Go or GrabPay as your withdrawal method. Digital wallets typically process funds faster than bank transfers as they are not subject to Interbank GIRO processing hours.
If your withdrawal has not arrived after the maximum expected time has passed, don't panic. Contact the agent138 support team via live chat and include your withdrawal reference number. Our team will investigate and resolve the issue promptly.
We have compiled the most frequently asked questions from players regarding the withdrawal process on the agent138 platform.
Register a free account at agent138, enjoy a wide variety of exciting games, and withdraw your winnings easily and securely.